Refund Policy

Last Updated: 26/11/2025
Legal Entity: Code Studio (Sole Proprietorship)

Thank you for purchasing a digital product from Code Studio.
We aim to ensure customer satisfaction and follow Paddle’s refund requirements as our Merchant of Record.

This Refund Policy explains when and how customers may request a refund.

1. 14-Day Refund Guarantee (Paddle Requirement)

All purchases made through Paddle are eligible for a refund within 14 days of the original purchase date, without needing to provide a reason.

This applies to:

• One-time digital product purchases

• SaaS/subscription-based services

• Digital tools or downloadable items

If you request a refund within the first 14 days, the refund will be processed through Paddle.

2. How to Request a Refund

To request a refund, please contact either:

Option 1 – Paddle Support

Use the Paddle Buyer Support form, including your order number and email used at checkout.

Option 2 – Code Studio Support

You can contact us at:
info@codestudioco.com

We will assist you and coordinate the refund with Paddle.

3. Refund Eligibility After 14 Days

After the 14-day Paddle refund window, refunds may be issued only in the following cases:

• Duplicate purchase

• Accidental multiple billing

• Payment processing errors

• Failure to deliver digital access due to a system issue

• Legally required exceptions in some regions

Refunds outside the 14-day window are at the discretion of Code Studio.

4. Non-Refundable Situations

We may decline refunds if:

• The request is made after the 14-day period without a valid reason

• The product has been misused

• Account access has been shared or abused

• The customer violates our Terms & Conditions

• Access to the product has already been fully used and delivered

5. Subscription Cancellations

For recurring subscriptions:

• You may cancel at any time to prevent future charges

• Cancellation does not automatically generate a refund

• If you cancel within the first 14 days of your first subscription payment, you may request a refund through Paddle

After cancellation, you will retain access until the end of the paid billing period unless otherwise specified.

6. Delivery of Digital Products

Once payment is completed through Paddle, access to the digital product is typically delivered instantly or within a short processing time.
If delivery fails due to technical issues, we will help restore access or provide a refund when appropriate.

7. Chargebacks

If you open a chargeback without contacting us first, your account and product access may be suspended.
We encourage customers to reach out so we can help resolve any issue quickly.

8. Contact Us

For refund questions or assistance, please contact:
info@codestudioco.com

Refund Policy

FAQs

Who can get a refund?

Refunds apply within 14 days of purchase for eligible digital products.

How to request?

What about delivery?

Customer responsibilities?

When no refunds?

Contact us with your order details to start the refund process.

Digital products are delivered instantly. Refunds may not apply if the product is fully accessed.

Please provide accurate purchase info and notify us promptly for smooth refunds.

No refunds if terms are violated or product is misused.